Based on the SysMT ITSM framework, an ITIL oriented implementation of several IT service processes can be realized in a powerful way. After analyzing the customer specific requirements, an appropriate implementation can be done very easy and quickly based on this software.
Standard J2EE technology is used in combination with the powerful Vaadin RIA framework and one of the supported relational DBMS as a technical base.
Based on the SysMT framework and the organizational requirements, business processes can be implemented in a customizable and efficient way.
The following ITIL processes could be implemented
- Service Catalogue Management
- Service Level Management
- Capacity Management
- Information Security Managment
- Change Mangement
- Service Asset and Configuration Management
- Release and Deployment Management
The SysMT framework is available for customers, who commited a support contract. No additional license fee is charged.
Support services includes
- Consulting and Evaluation
- Operation Support
For a detailed description of SysMT, a complete Users Guide is available.